OBJECTIVE

  • To obtain a position with a leading-edge organization that will utilize my technical knowledge, strong customer service skills, organizational abilities, and business experience to improve product performance and customer reference.

EDUCATION

  • Bachelor of Science in Business Administration Concentration: Management Information Systems
    Auburn University, Auburn, Alabama – May 2002

EXPERIENCE

Auburn University, Auburn, Alabama
May 2001 – Present
Specialist IV, Information Technology

  • Perform on-site analysis, diagnosis, and resolution of complex desktop and server problems, and recommend and implement corrective solutions.
  • Receive and respond to incoming calls and/or e-mails regarding desktop and server problems, including after hours and weekends.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
  • Accurately document instances of desktop and server equipment or component failure, repair, installation, and removal.
  • Conduct research on desktop and server products in support of procurement and development efforts. Evaluate and recommend products for purchase.
  • Ensure adequate network connectivity of all workstations, servers and peripherals.
  • Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
  • Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.
  • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
  • Install and manage Active Directory domain with 20+ Microsoft Windows Server 2003 Servers
  • Recommend, schedule, and perform network improvements, upgrades, and repairs.
  • Assist in supervison and provide guidance and/or training to members of the help desk team.
  • Provide Tier 3 support for the help desk staff and end users.

Personal Consulting, Various Locations
January 2004 – Present

  • Assisted consumers and small businesses to determine and implement their technology needs

SYSTEMS PROFICIENCY

Hardware
IBM iSeries 830, xSeries Servers, BladeCenter, Storage Arrays | Dell Dimension & Optiplex desktops, Latitude laptops | IBM Thinkpad laptops | HP Laserjet Printers

Operating Systems
Windows 98/NT/2000/XP/Vista/7, Windows Server 2000/2003, IBM OS400, Oracle Enterprise Linux

Software
Microsoft Office 2000/XP/2003/2007, Frontpage 2000/XP, Microsoft Expression Web, Host Explorer, Internet Explorer, Mozilla FireFox, Symantec Ghost, Symantec Anti-virus Corporate Edition, McAfee Antivirus, Sophos Antivirus, Novell GroupWise, Checkpoint Firewall NGX, Intuit Track-It 6.0, Remote Administrator, Dameware Utilities, Microsoft IIS, Adobe Acrobat Professional, Microsoft SQL Server 2000/2005, Microsoft WSUS, OpenSSH, GSS IssueTrak, Camtasia Studio, Microsoft Active Directory

AWARDS

Auburn University – Employee of the Year – 2008-09
Auburn University – Spirit of Excellence Monthly Award Winner – August 2008
Auburn University – Office of Development – Spirit of Excellence Monthly Award Winner – May 2008

CERTIFICATIONS

SANS Institute

  • GIAC Security Essentials Certification (GSEC) -2008

Microsoft

  • Microsoft Certified IT Professional: Enterprise Support Technician – Windows Vista – 2008
  • Microsoft Certified Technology Specialist – Windows Vista – Configuration – 2008
  • Microsoft Certified Systems Engineer – Windows Server 2003 – 2006
  • Microsoft Certified Desktop Support Technician – Windows XP – 2006
  • Microsoft Certified Systems Administrator – Windows Server 2003 – 2006
  • Microsoft Certified Professional – Windows XP – 2005

CompTIA

  • Network+ – 2006
  • Security+ – 2006
  • A+ – 2006

Dell

  • Dell Certified Systems Engineer – 2006

CONFERENCES

  • Oracle OpenWorld – San Francisco, CA – October 2009
  • Microsoft Tech-Ed IT Professionals – Orlando, Florida – June 2008
  • SANS Security West 2008 – May 2008
  • DialVision Telemarketing Software Training Conference – Denver, Colorado – July 2007
  • Microsoft Tech-Ed – Orlando, Florida – June 2007
  • COMMON Conference & Expo (IBM iSeries) – Anaheim, California – May 2007
  • WinConnections – Las Vegas, Nevada – November 2006
  • Microsoft Tech-Ed – Boston, Massachusetts – June 2006
  • IBM iSeries Technical Conference – Miami, Florida – October 2005
  • Microsoft Tech-Ed – Orlando, Florida – June 2005
  • WinConnections – Orlando, Florida – October 2004
  • DialVision Telemarketing Software Training Conference – Honolulu, Hawaii – July 2003
  • COMMON Conference & Expo (IBM iSeries) – Indianapolis, Indiana – March 2003

TECHNICAL CLASSROOM TRAINING

IBM Classroom Training

  • AIX 6.1 Basics – April 2009

Oracle University Instructor-Led Training Courses

  • Database 11g: Performance Tuning – December 2008
  • Database 10g: Security Release 2 – November 2008
  • Database 10g: Backup and Recovery – November 2008
  • Database 11g: Administration Workshop II – October 2008
  • Database 11g: Administration Workshop I – September 2008
  • Database 11g: Introduction to SQL – September 2008

SANS Institute Training Courses

  • Security Essentials Bootcamp – Security 401 – May 2008

Global Knowledge Courses

  • Implementing and Maintaining Windows Vista – December 2006

Microsoft Official Courses

  • Maintaining a Microsoft SQL Server 2005 Database – August 2006
  • Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services – July 2006
  • Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure – July 2006
  • Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure – March 2006
  • Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts – February 2006
  • Maintaining a Microsoft Windows Server 2003 Environment – February 2006
  • Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure – September 2005
  • Managing a Microsoft Windows Server 2003 Environment – April 2005
  • Implementing and Supporting Microsoft Windows XP Professional – March 2005

LAST UPDATED: DECEMBER 21, 2009 | PDF Version Available here